|
|
 |
Telephone
Answering Services FAQ
1.
How long will my service take to be set up?
Our digital telephone system is programmed externally,
but we aim to have your service set up within 24
hours.
2. What happens if I am
dissatisfied with any aspect of the service?
Within the first 7 days, if you are dissatisfied
with any aspect of our service, a full refund will
be provided and your service cancelled.
3. Am I tied into an annual
contract?
No, of course not. beeline offers flexible
month-to-month terms, as we know that flexibility
is important to our clients.
4. How long does it take
for you to pass on my messages?
Our sophisticated software enables us to text, fax
or email messages immediately.
5. Can I upgrade/downgrade
my service according to my business requirements?
Yes, all we require is one month’s notice.
Our software enables us to closely monitor your
calls so we can advise our customers on the most
cost effective service for them.
6. When I go on holiday
what happens to my messages?
There are a number of options available:
- We can advise customers you are away and they
will be contacted on your return.
- You can provide us with an appointment schedule
or company literature in your absence
- We can forward messages to a colleague on
your behalf
7. How do I pay for my
services?
Your first payment should be made by cheque. We
then require that all service fees be paid by standing
order. You will receive a monthly invoice and any
amounts over and above your monthly service fees
can be accumulated and paid for by cheque.
8. What are your service
times?
Our support staff answer calls between 8:30am and
5:30pm, Monday to Friday.
After 5:30pm you have the following choices:
- Calls can be diverted to a standard voice
message (no company name) advising customers
of office opening times only. Customers do not
have the facility to leave a message
- We can allocate your company a voice mail
box (charged at £10 pcm). You can leave a company
message on this voice mail and retrieve your
messages remotely in the evening or at weekends.
- Calls can be diverted back to a number of
your choice. All calls are charged at BT standard
rates.
9. I already have an established
telephone number, how do you answer that?
You can divert any telephone numbers to us using
the BT Diversion service (at your own cost). The
diversion allows you to permanently divert, divert
when calls are unanswered after a certain amount
of rings or when engaged. You must check whether
your local exchange can offer this service.
10. If I take one of your
telephone numbers, can I take it with me if I cancel
the service?
Unfortunately not – they are direct dial telephone
numbers from our telephone system.
11. If I run a specific
campaign e.g. Recruitment, can you send out all
the application forms for me?
Yes – any administration duties are charged
at a rate of £7 ph.
12. How will you answer
my calls?
On set up of your account, our senior receptionist
will contact you to discuss your requirements including
message transferral and how you want our team to
answer your calls.
13. How do you know which
company name to answer the phone in?
Our digital phone system recognises which number
has been dialled and your company name appears on
our screens.
14. You usually text my
messages to me, if I am expecting an important caller
could you put it through to a number of my choice?
Yes we can, just provide us with the details of
the caller. Calls will be announced to you, and
then connected as if you were at another extension.
All calls are charged at BT standard rates.
15. I receive a lot of
unwanted sales calls; do these calls use up my message
allowance?
Again, let us know if you are expecting any calls,
if not we will field calls as necessary. Any messages
that are passed on will be taken from your message
allowance.
16. If I am in an important
meeting and need to respond to a message immediately,
could you contact my customer for me?
Yes, we will announce ourselves as a member of your
staff and relay any message as necessary. These
calls are charged 25p minimum to a Landline and
50p minimum to a Mobile number, (plus the cost of
the call at B.T. standard rates).
17. What if my company
would like an 0845 or 0870 number?
We have a limited number of these telephone numbers
available, price on application?
18. Do I receive a preferential
discount for applying for telephone answering and
mailing services?
Yes if you opt for Beeline 50 or above,
we will offer you a discount on your mailing service. |
|
|
|
